Frequently asked questions

General

Does SOCIAL DOT need Wifi to work?


No you do not need WIFI for Social Dot to work. However the person that is tapping to your Social Dot will need to some form of internet connection.




Does it work through my phone case?


Yes it sure does! Including cases that hold credit cards. You may only run into trouble if your case has a metal backing.




Does my social dot need charging?


No your Social Dot will never need charging.

Please note - Do not tap to magnets as this will damage the antenna




Can I change links and if so, do I need a new Dot?


No, the Dot is linked to your profile not the individual links, you can update anytime instantly.




Does the Social Dot need to be placed on my phone?


No not at all, don't limit yourself or your business by just placing it on your phone. Think counter tops, laptops, cars, desks, registers, dining tables, the list goes on!




Does the person I’m tapping need a Social Dot too?


Not at all, once they have tapped it will open an internet browser tab that will store all of your Social Dot information.




How long does Social Dot last?


Social Dot will last as long as you take care of it! As long as its damage free and doesn’t take a trip through the washing machine, it will last as long as you have your Social Dot member page.

Please note - Do not tap to magnets as this will damage the antenna




Can I link apps or just websites?


Yes you can link apps, you just need to go to the App Store or google play, select the app that you which to have linked to your Social Dot, copy the link and add it onto your Social Dot.




Can I control multiple Social Dots for my staff?


Yes! you can add multiple Social Dots to the one account for Admin/HR to control/monitor





Troubleshooting

Social Dot not working on iPhone


iPhone 7 to X will require NFC to be activated in the control centre (similar to WIFI or Bluetooth). All iphone will tap in the top centre of the phone. Please note - Do not tap to magnets as this will damage the antenna




Social Dot not working on Android


Some Android phones will require NFC to be activated in the settings (similar to WIFI or Bluetooth). Androids will tap towards the centre of the phone. Please note - Do not tap to magnets as this will damage the antenna




Where to stick Social Dot?


Social Dot is best stuck towards the bottom of the back oh the phone, it is recommended to test the location before sticking to confirm your phone istn picking up the signal. Please note - Do not tap to magnets as this will damage the antenna




Where can I find my links?


Head to our Link Support page to find some tips!




How can I get some help!


Feel free to email us at hello@socialdot.com.au and we will get you up and running asap!





Custom Orders

Can I have custom logos on my Social Dot


Yes! you can - we need a minimum of 10 orders to complete this and will need design work sent prior to printing. Contact us at hello@socialdot.com.au for more




Can I distribute Social Dot


At the moment we do not have a distribution network however please contact us if you are interested. hello@socialdot.com.au





Setup Your Dot

How to setup your Social Dot


Checkout our setup video here